Trusted School MIS Support
“When I look at the support we receive from all of our suppliers across the school, Furlong stands out as being the most supportive and responsive.”
How can we help?
At Furlong Solutions, we work directly with schools to ensure the best experience is received from our software. From the moment our team connects with you, a personable approach is guaranteed. With rapid support available for all requests, our mission is to ensure any school runs smoothly. We are proud to offer online, email, phone or face to face support. Whether you want to have your questions answered or require some additional training to get the most out of your software, our consultants are ready to help.
All your support in one portal
Log and monitor your software support queries from within your Freshdesk portal, as well as have access to a host of support materials and training guides prepared by out software experts.
“Everyone at Furlong is always professional, with nothing ever being too much trouble. The team are quick to respond, knowledgeable and rapidly find a solution for queries even if the answer is not immediately available.”
St. Joseph’s College – Reading
Answers when you need them
Phone
For those pressing questions our experienced customer support team are here to help, our phonelines are open between 0830 – 1730 GMT Monday – Friday.
Customer Portal
With the busy nature of schools we understand you need quick answers, that’s why your customer portal is packed full of guides, videos and help pages. Our customer forum allows you to see questions and solutions being discussed by fellow SchoolBase users.
