“When I look at the support we receive from all of our suppliers across the school, Furlong stands out as being the most supportive and responsive”

Online, email, phone or face to face support, we’re here to make sure you have your questions answered, queries dealt with and training delivered so that you can get the most out of your software on a daily basis.

All your support in one portal

Log and monitor your software support queries from within your Freshdesk portal, as well as have access to a host of support materials and training guides prepared by out software experts.

Login to Freshdesk

Users Worldwide
Number of countries
Of customers describe our support as ‘Good’

“I have yet to be disappointed by the service and support I receive when I call Furlong. The team are easily the most friendly, supportive help desk I have had the pleasure of contacting.”

Paul Martyn – Prior Park School, Gibraltar

Answers when you need them



For those pressing questions our experienced customer support team are here to help, our phonelines are open between 0830 – 1730 GMT Monday – Friday.


Customer Portal

With the busy nature of schools we understand you need quick answers, that’s why your customer portal is packed full of guides, videos and help pages. Our customer forum allows you to see questions and solutions being discussed by fellow SchoolBase users.

“Excellent support from yourself and a massive thank you in helping us to import all our exams results.”

Winston Cheung – St James Senior Girls School

“I just wanted to thank you for taking your time and helping us. People like yourself are a credit to Furlong. I highly appreciate the service I have received from you and many of your colleagues.”

Ali Pirouze – St Margaret’s School, Bushey