Say hello to a new age of support…

Welcome to the 360 degrees world of support. Online support, email support or phone support, we’re here to make sure you have your questions answered, queries dealt with and training delivered so that you can get the most out of the system on a daily basis.

All your support in one portal

Log and monitor your software support queries from within your Freshdesk portal, as well as have access to a host of support materials and training guides prepared by out software experts.

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250+
Schools
500,000+
Users Worldwide
75%
Questions Answered In Less Than 10 Minutes
13%
Questions Requiring An Onsite Developer

“I have yet to be disappointed by the service and support I receive when I call Furlong. The team are easily the most friendly, supportive help desk I have had the pleasure of contacting.”

Paul Martyn – Prior Park School, Gibraltar

Answers there and then, not waiting in a queue

On the phone

We know that there’s nothing worse than waiting for an email response when you’ve got a question that needs answering straight away so that you can carry on with your work. Why not call us straight away? Our UK Support Team are available from 08.30am until 17.30 on weekdays and would be more than happy to answer your question.

Via the inbox

If you’re on the go or haven’t got the opportunity to phone us, why not drop our UK and International Support Teams an email? You don’t have to worry about the phone signal failing and we can send you a concise response that you have on record for future reference.

“Excellent support from yourself and a massive thank you in helping us to import all our exams results.”

Winston Cheung – St James Senior Girls School

“I just wanted to thank you for taking your time and helping us patiently with our time table. People like yourself are a credit to Furlong. I highly appreciate the service I have received from you and many of your colleagues.”

Ali Pirouze – St Margaret’s School, Bushey